Location
cebu city
Job Type
Full-time
Posted
June 15, 2026
Job Description
As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include.
Key responsibilities
- End to end service delivery as per direction from the client.
- Provide insights to the leadership on what the areas of improvement and manage change within the process.
- Resource management to assure delivery consistency and high-quality service.
- Resource development to ensure that learning and capability enhancement are a focus area.
- Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
- Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program.
- Ensure consistency with the customer by calibrating quality rati...