Team Leader -Reputed Food & Beverage Industry -Delhi, NCR, India -5LPA -Kajal

JOB DETAILS

1 Ensures the delivery of brand promise and provides exceptional guest service at all times.
2 Provides excellent service to internal customers in other departments as appropriate.

3 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

4 Maintains positive guest and colleague interactions with good working relationships.

5 Establishes a rapport with guests maintaining good customer relationships.

6 Keep yourself updated with the hotel’s purpose and brand guidelines to create meaningful connections at every stage of touch point to make a difference in the lives of those you come in contact with every day.

7 Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.

8 Assists to ensure that the outlet is operated in li...