Team Leader: Tied Agent

Description

Manage and implement the direct sales business operating model to generate sales and cross sell products in the direct channel to embed an integrated financial services offering for the organization.

Manage and implement the direct sales business operating model

Implement sales plans and pipelines for assigned agents.

Develop and implement contact plans and track productivity.

Support the business to deliver business targets and objectives and create a high performance orientated culture

Accountable for the direct acquisition of sales

Maintain lead to quote

Maintain quote to conversion ratios

Maintain NTU – and cancellation ratios

Manage discount mandates to ensure that profitability targets are achieved

Identify through insights action plans to improve lead, quote and conversion ratios

Manage cost to serve indicators

Facilitate the sharing of best practice ...