Team Manager, Service Operations

Responsibilities

• Lead a team of Field Service Engineers (FSE) & Workshop Operators in providing high quality services and fostering a collaborative and productive environment.
• Calculate the annual hourly rate and manage within the cost center budget for Field Service & Workshop.
• Plan, analyze and optimize the utilization of Field Service and Workshop to ensure high productivity (positive coverage difference).
• Ensure compliance with EHS standards and regulations to maintain a safe working environment and promote safety attitude throughout the Field Service & Workshop team.
• Proactively seek feedback from customers post execution of jobs and regularly visit customers to improve quality of services provided.
• Responsible for updating the skills matrix as well as the continuous development and upskilling of Field Service Engineers & Workshop Operators.
• Support internal stakeholders, and related departments with...