Team Manager/ Sr Team Manager (Mortgage) - WAH

• Full-time

Job Description

Managers in this role get to:

• Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

• At least 2 yearsof Team Leader experience supporting mortgage campaigns.
• Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting an...