Team Performance Supervisor at Teleperformance

Shape customer service excellence as an Operations Supervisor at Teleperformance in Yonge-Eglinton, Toronto. Lead and inspire your team to meet operational and satisfaction goals.
This onsite position focuses on managing day-to-day team performance. You will be directly responsible for customer metrics and developing a performance-driven culture. Monitor individual and team adherence to SLAs, provide in-depth feedback, and implement performance improvement strategies to enhance team capabilities.
Key Responsibilities:
• Directly manage and coach team performance
• Track and report on customer satisfaction and quality metrics
• Oversee compliance with SLAs and attendance standards
• Facilitate pre-shift briefings and team updates
• Identify and rectify performance gaps through audits
Requirements:
• Experience in a supervisory role within customer service
• Strong analytical and communication skills
• Proven track record in performance management
• Ab...