Tech-Bar Support Specialist (El Puerto de Santa María)

Bring It On is creating the next generation of skill games. Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente.

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom, and emails.
• Develop an in‑depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game‑related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytic...