Tech officer: jnr customer engineer (fs)

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checki...