Tech Partner

Job Description This Tech Support role, internally titled “Tech Partner,” is part of a small on-site team delivering hands-on, in-person support to both office-based employees and engineering teams working in laboratory environments, providing day-to-day hardware and software support while enabling lab setup, equipment integration, and experimental workspace readiness. Responsibilities: Create, Receive, Monitor, Maintain and Resolve work tickets Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s) Maintain on-site presence at designated service locations to support end users Software installation, support and make sure it is compliance with Schneider standards Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment Training end users on how to operate office automation equipment as requested New hire orientation including show user how to work on IT assets da...