Tech support agent (Bogotá)

Job Opportunity for Bilingual Candidates – Empresa confidencial Bogotá

Empresa confidencial is a global leader in customer experience (CX), with over 170,000 employees worldwide. In Colombia, we have more than 25 years of experience and a team of 8,500 bilingual associates, providing solutions for more than 750 well-known general brands.

We’re Hiring: Tech Support Agents

For a global technology company that transforms the customer experience with digital solutions for major brands.

Main Responsibilities

• Answering technical support calls (66%), emails, and chats (33%).
• Assisting with the initial setup of new stores.
• Following up on tickets and ensuring customer satisfaction.

Requirements

• B2 English level or higher.
• High school diploma completed.
• Basic knowledge of technical support and digital tools.
• Must be 18 years or older and reside in Bogotá.
• Availab...