Tech Support Lead – CRM & PMA (Marzán)

Job Title : Tech Support Lead – CRM & PMA

Location : Spain, Madrid

Employment Type : Permanent

Area : IT – Development

Work Arrangement : Full-time permanent position based in our Madrid office. Hybrid work with a minimum of 2 days in the office. Open to those with legal right to live and work permanently in the EU.

Overview

Fifty5Blue is undertaking a major transformation of its Audience operations. We redesign our global operating model and processes, enabled by the rollout of a new global CRM platform (Microsoft Dynamics 365 – Customer Service and Field Service) and a panel‑member‑facing application (Panel Member App, PMA). This programme reshapes how we engage, manage, and scale our panel community – improving data integrity, operational efficiency, and the overall member experience.

The PMA is an internally developed solution, both platforms are delivered in partnership with a third‑party s...