Tech Support

Infosys · región centro, jalisco, Mexico

Location
región centro
Job Type
Full-time
Posted
June 04, 2026

Job Description

Role Summary

We are seeking a detail‑oriented Order Entry Associate to manage end‑to‑end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.

Key Responsibilities

  • Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
  • Perform order validation including:
    • Compliance checks on all incoming orders as per SOP.
    • Validation of product codes, pricing, and contractual terms.
    • Verification of customer details, service location, and technical specifications against approved quotes.
  • Validate completeness of order details and ensure all required documentation is attached.
  • Work on assigned orders/cases and coordinate with Sales/CCM teams to reso...

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