Technical Account Lead: Onboarding, SLA & Client Success

Ibex is seeking a Technical Account Manager (TAM) in Lahore, Pakistan. The TAM will serve as the primary technical contact between the company and clients, ensuring efficient contact center technology operations. Responsibilities include managing onboarding, service delivery, and technical escalations. The right candidate should have a Bachelor's degree in a relevant field, 3-5 years of experience in technical operations, and a strong understanding of IT infrastructure. The position demands excellent communication skills and a customer-focused mindset.
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