Technical Account Manager

Job Description:

Sutherland is seeking a Technical Account Manager to play a key role in driving customer success, service excellence, and technical relationship management across enterprise customer environments. This role requires a strong combination of technical expertise, customer-facing experience, operational excellence, and stakeholder management skills. The ideal candidate will serve as a trusted advisor to customers while partnering closely with Engineering, Support, Product, and cross‑functional teams to ensure successful service delivery and customer outcomes.

The Technical Account Manager performs a wide range of duties including some or all the following:

• Serve as the primary technical point of contact and trusted advisor for designated customer accounts, ensuring alignment between customer priorities and business objectives.
• Build strong relationships with customer stakeholders and technical teams while maintaining effe...