Technical Account Manager (IT)

Own the relationship. Shape the strategy. Make IT matter.

First Focus is Australia's #1 mid‑market Managed Service Provider, 9 years running. We have almost 400 staff across New Zealand, Australia and the Philippines and are on track to become New Zealand's #1 too.

We are informed, aligned, supportive and we reward performance. We hire smart people, give them real responsibility and back them properly. No politics, no smoke and mirrors. Just good people doing meaningful work, without needing to explain why the Wi‑Fi dropped out during a nor’wester.

The Role

This is a senior relationship and strategy role, not a ticket‑chasing, meeting‑filling, “let’s circle back until everyone loses the will to live” position.

As a Technical Account Manager at First Focus, you will be the trusted strategic advisor for a portfolio of small and mid‑market clients across Christchurch and beyond. You will help senior stakeholders make confident decisions a...