Technical Account Manager

Company Overview TOFFS TECHNOLOGIES PTE. LTD. Job Summary As a Technical Account Manager (TAM), you will serve as the trusted advisor for key enterprise customers, driving platform adoption, managing technical relationships, and identifying growth opportunities to maximize customer value and business impact. Responsibilities Manage ongoing technical relationships with a portfolio of enterprise accounts as their primary company contact Drive platform adoption and maturity by expanding customer use from initial deployment to full-scale production across teams and business units Conduct regular business reviews, health checks, and roadmap alignment sessions with customer stakeholders to ensure strategic goals are met Identify technical risks, usage gaps, and operational issues proactively, coordinating with Engineering and Support teams to resolve them before escalation Advocate for customer needs internally by influencing product roadmap priorities and ensuring the customer voice shapes ...