Technical Account Manager - SMTP (Montreal)

The Opportunity (Hybride Ottawa)

We are seeking a highly skilled, client-focused, and commercially savvy Technical Account Manager based in the Ottawa area to serve as the dedicated technical champion and strategic partner for our high-volume enterprise customers.

In this critical role, you will be the single point of contact (SPOC) for our most valuable clients, bridging the gap between business objectives, technical execution, and commercial growth.

Key Responsibilities

Client Onboarding & Sales Transition

The Post-sales Liaison:

• Partner with the Sales team to ensure a seamless handoff immediately after a contract is closed, ensuring no client requirements are lost in transition.

Onboarding & Implementation

• Lead the technical onboarding process for high-volume accounts, coordinating setup, IP warming strategies, and integration testing.
• Conduct technical product demos and walk-throughs cus...