Technical Account Manager (TAM)

We are looking for a Technical Account Manager to join our TT Clearing & Post‑Trade team. This hands‑on role requires owning the full client lifecycle from requirements gathering through to production deployment and ongoing support. You will manage a portfolio of clients, acting as their technical point of contact for non‑support matters and as the support escalation point. Additional responsibilities include performing deliveries and validating that what we deliver meets client expectations. The role blends client‑facing communication with deep technical knowledge.

Department: Service Office. Location: London.

Key Responsibilities

Technical Support

• Handle support escalations as the primary point of contact for complex issues
• Work closely with the support team to maintain awareness of your clients' overall ticket pipeline in ServiceNow (SNOW)
• Track and follow through on high‑priority issues to ensure the timely deliver...