Job Description
Senior Technical Business Analyst
6 Month Contract (with potential for extension)
Brisbane
Are you an experienced Senior Technical Business Analyst looking to make a meaningful impact on critical public services? Join a dynamic team within a major transformation program, where you will help design and deliver ICT solutions that directly support frontline operations.
What You Will Do:
Collaborate with technical and business stakeholders to elicit and evolve requirements for technical design and implementation.
Translate business requirements into detailed functional and technical specifications, with a strong focus on contact centres, cloud, telephony, and ICT infrastructure.
Define and review vendor Service Level Agreements, Key Performance Indicators, and ongoing system support requirements.
Review and provide input into Disaster Recovery procedures and update Business Continuity Processes to reflect ch...