Location
, metro manila, philippines
Job Type
Full-time
Posted
May 28, 2026
Job Description
Technical & Business Operations Analyst (L1 Support)
Job Openings Technical & Business Operations Analyst (L1 Support)
About the job Technical & Business Operations Analyst (L1 Support)
As a Technical & Business Operations Analyst , you will deliver L1 support across call, chat, and email channels in a 24/7 environment. You will handle incidents, monitor ServiceNow dashboards, and perform initial troubleshooting to ensure smooth operations in a global, high-pressure setting.
What You'll Do and How You'll Succeed
- Support client users through call, chat, and email channels.
- Assist in technical calls for escalated issues to ensure timely resolution.
- Monitor ServiceNow dashboards to route and prioritise incident and service request tickets accurately.
- Perform initial troubleshooting for desktop, application, and access issues.
- Test enhancements made to applications used by the Ser...
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