Technical Consultant and Care Manager

What to expect

• Get exposed to Swift’s technical solutions and increasingly deliver and implement such solutions and related consulting to our customers
• Deliver technical and operational training on Swift’s products and solutions to our customers
• Increasingly partakes in projects of varying complexities (small to medium size), ensuring effectiveness in meeting customer’s needs, and delivering the project’s expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction
• Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
• Assist the customer in their technical readiness or solution onboarding, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
• Ensure Care ...