Technical Consultant

Job Description

About the Job

• As a Technical Consultant, you will play a client-facing, solution-oriented role responsible for designing, implementing, and optimizing Company’s products within customer environments.

• This position requires strong consulting mindset, where you translate business requirements into scalable technical solutions and act as a trusted advisor to customers.

• You will work closely with customers, partners, delivery teams, and pre-sales to ensure successful solution design, deployment, and adoption, while driving business value.

Key Responsibilities

Solution Consulting & Design

• Engage with customers to understand business requirements and translate them into technical solution architectures

• Provide best practice recommendations aligned with telecom/contact center ecosystems

• Prepare solution design documents, architecture diagrams, and integration flows

•...