Technical Customer Service Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Customer Support Analyst is responsible for resolving a wider range of customer issues, analyzing customer feedback to identify trends, and suggesting improvements to the customer support process.
Responsibilities:

Technical Support:
• Respond to customer inquiries via phone, email, or chat
• Diagnose and resolve technical issues related to products or services
• Provide step-by-step instructions to customers for technical support
• Escalate complex issues to higher-leve...