Technical Customer Service Representative

What you become part of:

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

Key responsibilities include:

• Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
• Prioritising work in a customer focused manor whilst driving productivity
• Managing part requests that can be sent directly to our custome...