Technical Customer Support Analyst

BE2 Cigna International Health Services · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location

Kuala Lumpur

Job Type

Full time

Posted

June 05, 2026

Job Description

Description
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the IT Service Desk Team leader, the successful candidate will provide operational support, and access management administration within the IT Service team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.
The role will involve shift-based work: once every four weeks you will work from 5 AM to 2 PM (home working), and the next 3 weeks you work from 8 AM to 5 PM (office working)
Main duties and responsibilities
Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
Install, configure, and support (IMAC) end-u...
        

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