Technical Customer Support Specialist

Caliber6 · Cape Town, Western Cape, South Africa

Location
Cape Town
Job Type
Fulltime
Posted
June 11, 2026

Job Description

We are seeking a highly technical and experienced Technical Customer Support & Integrations Specialist to join our team at a fast-growing and dynamic VOIP company. This role combines customer-facing technical support with hands-on work building integrations, automations, and AI-powered solutions.
The ideal candidate will have strong VOIP knowledge, experience working with APIs, and a passion for solving technical challenges. In addition to assisting customers with troubleshooting and support, you will play a key role in creating integrations between systems and helping develop AI agents and workflow automations that improve business operations and customer experiences.
Key Responsibilities:
Customer Support & Technical Troubleshooting:
  • Handle inbound and outbound customer calls related to VOIP services and products.
  • Diagnose and resolve technical issues involving VOIP systems, ...

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