Job Description
About the Company : JA Solar is a leading global manufacturer of high-performance solar products, dedicated to providing clean and sustainable energy solutions. Our mission is to promote the use of solar energy worldwide, and we foster a culture of innovation, collaboration, and commitment to excellence.
About the Role : We are seeking a dedicated professional to handle various feedback and product quality complaints from sales or customers. This role involves conducting cause analysis, providing improvement measures, and coordinating discussions with HQ, customers, and sales teams. Responsibilities Handle various feedback and product quality complaints from sales or customers. Conduct cause analysis and provide improvement measures, and solutions by coordinating discussions with HQ, customers, and sales. Conduct frequent site visits across different African countries when needed, as requested by team members and approved by the Africa team leader. Conduct on-site commissio...