Technical / mechanical support engineer

Position Overview

JBT Marel is seeking a Mechanical Engineer for a technical support role in Cape Town. The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

Responsibilities Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market Strategies with the aim to increase revenue (Pro Care, Consumables, Retrofits…) Develop, review, and improve service, EOL (end of life), and upgrade kits for all equipment sold and maintained in Southern African region. Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service. Build and maintain relationships with existing customers (Partner Management). Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits. Customer emergency support (internal support to...