Technical Platform Architect - CCaaS

Description

Fluency in The Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services. The TPA serves as the technical lead driving the design, deployment, and optimisation of scalable Sprinklr platform solutions including but not limited to Contact Centre as a Service (CCaaS).

The TPA is engaged early in our projects, working closely with the Customers, Engagement Managers, Solution Consultants, Implementation and Product teams. From supporting pre-sales scoping to solution delivery, TPA ensures that the solution architecture meets the customer's goals and provides support and inputs for creating scope of work.

Your Responsibilities

Solution design and implementation: Support the sales process by reviewing solution design. Evaluate implementation strategies and customise estimates for TPA-assigned accounts.

Provide consultation...