Job Description
Within the Global Customer eXperience (GCX) tribe, we are on a mission to scale our digital and assisted channels across all markets with a best‑in‑class experience. We’re looking for an experienced Customer Journey Expert (CJE) / Product Owner (PO) with a strong affinity for IT delivery in (mobile) banking and customer interaction. If you are passionate about building scalable digital solutions and enjoy aligning with diverse stakeholders across the world – this might be your next challenge.
About the Role
As a Customer Journey Expert , you will design, optimize, and orchestrate seamless end‑to‑end customer experiences that reduce friction, enhance product engagement, and deliver meaningful value. You will partner across Product, UX, Business and Operations to deeply understand customer behavior and translate insights into improvements across the customer lifecycle. This role requires a strong blend of product mindset, customer empathy, technical fluency...