Technical Program Manager, CRM Platforms

Tata Consultancy Services · Bengaluru, Karnataka, India

Location
Bengaluru
Job Type
Full-time
Posted
May 31, 2026

Job Description

Greetings from TCS!!

TCS is hiring for Salesforce Technical Project Manager

Exp: 9 to 12 years

Location: Hyderabad

Must Have Technical/Functional Skills

Salesforce & Technical Skills

  • Strong hands on understanding of Salesforce Service Cloud, including:
  • Service Console, Omni Channel, CTI, Knowledge
  • Case lifecycle management, entitlements, SLAs
  • Declarative automation (Flows, Validation Rules)
  • Solid knowledge of Salesforce architecture, data model, and security model.
  • Experience with Salesforce integrations (REST/SOAP APIs, middleware platforms).
  • Familiarity with Apex, Lightning Web Components (LWC) sufficient for design and review (not necessarily hands on coding).

Program Management Experience

  • 10+ years of overall IT experience with 5+ years leading large Salesforce or CRM programs.
  • Proven experience managing enterprise scale Salesforce implementations.
  • <...

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