Job Description
The Service Manager will ensures day-to-day service and/or support delivery (e.g. support service, implementation service, hardware, licenses) to Agfa customers and/or the Agfa organization. The Service Manager isresponsible for managing the relevant Service department by monitoring costs, revenues and employees, as well asthird party utilization and providing forecasts on related figures, as well as team staffing, escalation management, up-selling and developing skills concurrently with sold products and the need of the market. The Service Manager will focus on direct customer contact/ escalations/ people management/ Country or Region to achievesales and margins, guarantee increasing customer satisfaction and be in line with HQ KPIs (financial and operational).
Direct and optimize field service operations for large-format printing systems, workflow software, and relatedtechnologies.
Supervise escalation processes, issue problems and provide expert examination, analysis and co...