Technical Service Delivery Manager (HPC)

We are seeking an experienced
Technical Service Delivery Manager (TSDM)
with expertise in
High Performance Computing (HPC) platforms
to lead the delivery of mission-critical services for enterprise and managed service customers. This role is accountable for
end-to-end service delivery
, ensuring operational excellence, SLA adherence, customer satisfaction, and continuous service improvement across complex HPC environments. Responsibilities: 1.
Governance & Stakeholder Management: Serve as the primary point of contact for clients in the HPC domain, understanding their needs, and communicating technical solutions effectively. Conduct regular service reviews (MBRs/QBRs), performance reporting, and roadmap discussions. Coordinate with internal stakeholders and vendor relationships (e.g., HPE, NVIDIA, storage and other external partners).
2.
Service Delivery & Operations: Manage the delivery of technical services related to all components deployed in a high-perfor...