Location
singapore
Job Type
Full-time
Posted
June 07, 2026
Job Description
Task Description
This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
Customer lifecycle includes pre‑sales, delivery and service management. Main focus will be on customer engagements, which includes working across the full product suite (Connect).
You will bring great value to engagements with Japanese customers by leveraging your business‑level Japanese proficiency and cultural understanding.
As a collaborator you bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations) and collect and assemble all customers’ technical requirements from a technological and topological perspective.
You provide feedback to in‑region leadership with regular and structured inputs and recommend the necessary investments in Japan to cover future customers’ needs.
You manage structural issues of customers’ products and take necessary steps to strengthen the resilience of the different services.
You ar...
This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
Customer lifecycle includes pre‑sales, delivery and service management. Main focus will be on customer engagements, which includes working across the full product suite (Connect).
You will bring great value to engagements with Japanese customers by leveraging your business‑level Japanese proficiency and cultural understanding.
As a collaborator you bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations) and collect and assemble all customers’ technical requirements from a technological and topological perspective.
You provide feedback to in‑region leadership with regular and structured inputs and recommend the necessary investments in Japan to cover future customers’ needs.
You manage structural issues of customers’ products and take necessary steps to strengthen the resilience of the different services.
You ar...