Technical Service Representative

Philips Recruiting Services · Winston-Salem, North Carolina, United States

Location

Winston-Salem

Job Type

Full-time

Posted

June 07, 2026

Job Description

Description
Position Summary: 

Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities as more fully described below, include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts and maintaining trouble shooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned. 

Key Tasks: 
Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.

Assist in processing service claims and parts returns for warranty.

Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.

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