Technical Service Specialist

Midmark Corporation · Kansas City, Kansas, United States

Location

Kansas City

Job Type

Full time

Posted

June 19, 2026

Job Description

JOB SUMMARY:
The Technical Service Specialist provides exceptional support to our customers by troubleshooting technical issues, offering solutions, and ensuring a seamless customer experience. This position provides technical support across multiple product categories. The Technical Service Specialist will provide phone support, perform technical problem-solving duties, and accurately document information related to Midmark products and services.
ESSENTIAL/PRIMARY DUTIES:
Maintains expert knowledge of Midmark products and services to handle inbound phone calls from customers and Midmark partners seeking technical support.
Leads project initiatives and improvement activities by working with cross-functional teams, driving product and process enhancements, and collaborating closely with Quality Engineering to ensure optimal outcomes.
Diagnoses and resolves technical problems, providing step-by-step guidance to customers and Midmark par...
        

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