Technical Solutions Consultant (Big Tech)

Morgan McKinley is hiring to join our Global Operations (GO) organization that helps businesses through scaled service delivery & operations.

• Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.
• Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.
• Troubleshoot and resolve technical issues related to the implementation and optimization of advertising products, including signals, measurement, delivery, and all related advertising tools.
• Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.
• Manage a high volume of support cases, focusing on customer satisfaction (CSAT), resolution speed, and case-related KPIs.
• Act as the technical support resource fo...