Technical Specialist

RESPONSIBILITIES & TASKS:

• As part of the team, you will be involved in managing tickets from start to finish to support country based technical staff.
• Support business side as an SME including meetings with customer IT teams.
• Manage the technical aspects of product launch which involves installing, testing, learning and understanding the software, understanding its purpose and the preparation of required documents and training material as well deliver required training to meet the business needs.
• Evaluate innovation opportunities of existing service offerings, bringing technological aspects of product integration and value add services.
• Providing technical support on deals from RFP, contracting, implementation through to BAU where needed.
• You will also support UAT and release management of the core software used for service delivery.
• Responsibilities will varies based on business dynamics and expected ado...