Technical Support Administrator at Framestore

Join Framestore as a Technical Support Administrator and play a critical role in maintaining their technology infrastructure. Develop your skills while contributing to industry-leading visual effects work.
As a Technical Support Administrator, you'll thrive in a fast-paced environment, resolving IT incidents and managing requests through JIRA. The role emphasizes collaboration within an innovative team and requires expertise in supporting enterprise storage and monitoring system performance. Your input directly facilitates artists' workflows, making every contribution vital.
Key Responsibilities:
• Manage escalated incident support using JIRA service desk
• Oversee the administration of enterprise storage platforms
• Maintain system health and performance alerts with monitoring tools
• Collaborate across technology teams to meet production needs
• Update documentation using Confluence for team reference
Requirements:
• 3+ years in an IT support role or equiva...