Technical Support Analyst at CGL

Elevate your career as a Technical Support Analyst at CGL, where you’ll work in a hybrid environment focusing on advanced technical support. This role is essential for driving improvements in employee technology experiences by troubleshooting and resolving complex issues.
In this temporary full-time position, you’ll provide second-level support for incidents escalated from the help desk. You will independently investigate recurring problems, create documentation, and collaborate with senior technical teams to enhance operational efficiency. Additionally, you’ll mentor junior staff, ensuring your expertise helps to improve team performance and knowledge.
Key Responsibilities:
• Troubleshoot and resolve Tier 2 technical incidents
• Create documentation for new and existing errors
• Guide users on available solutions and support
• Participate in operational improvement initiatives
• Monitor alerts to prevent business impact
Requirements:
• 4-6 years of technical...