Technical Support Analyst in Orlando, FL - Hybrid Role

Please share profile to [email protected] Location:

• Orlando, FL Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office.

Overview:

• Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex  computer systems, complex software, integrations, or networked and/or wireless systems.


• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software.
• Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:

• • Be a Customer Advocate providing support to users/administrators of our platform • Understand our platform, cloud technologies and troubleshoo...