Technical Support Analyst (One Year Contract)

Singapore, Singapore
Job Description
We're looking for our next Technical Support Analyst (1 year contract) position.
We are looking for a proactive and detail-oriented IT Technical Analyst to strengthen and support our IT Operations team. Reporting to the Manager, IT Operations, this role will serve as the Level 2 escalation point within the SysAid helpdesk, providing structured and responsive IT support across our global offices and vessel operations. The ideal candidate will bring both technical depth and organisational standards — closing gaps in ticket activities, asset visibility, and reporting consistency
that are critical to the team's performance.
Some of the things you'll be doing
Helpdesk & end user support
Act as the Level 2 escalation point for SysAid tickets raised from global offices and vessel environments, ensuring timely resolution and clear communication throughout. Provide Level 1 physical or remote support for end-user laptops, Microsoft 365 se...