Technical Support Analyst - Rio de Janeiro - RJ

FiberHome is a leading global provider of information and communication technology (ICT) infrastructure and network solutions. Operating in more than 100 countries, FiberHome is committed to driving digital transformation through innovative telecommunications technologies, optical networking solutions, and smart connectivity services.

Rio de Janeiro, RJ – 100% On site

Position Overview

We are looking for a Technical Support Analyst to join our team in Rio de Janeiro. This professional will play a key role in supporting customers, maintaining network infrastructure, troubleshooting technical issues, and ensuring the stability and performance of communication systems.

Key Responsibilities

• Perform maintenance and support activities on communication and network equipment.
• Provide technical assistance and troubleshooting support to customers.
• Analyze incidents and identify root causes of network issues.
• Pr...