Technical Support Analyst Zapopan, Jalisco, Mexico

**Location** Zapopan, Jalisco, Mexico
**Job ID** R-******
**Date posted** 05/08/2025
**Typical Accountabilities**:
- Serve as the primary IT support contact, providing timely and effective assistance to users on relevant software environments
- Assist users with troubleshooting, training, and device support through the AskIT desk
- Handle incident requests and call out technical issues when vital to ensure timely resolution
- Maintain an accurate inventory of IT assets, including control of equipment loans and assignments
- Perform preventive maintenance on computing equipment, including cleaning, testing, and system health checks
- Replace or repair hardware components
- Facilitate onboarding and offboarding processes for IT equipment assigned to employees
- Collaborate with other IT teams to resolve sophisticated or advanced incidents and maintain IT performance
- Ensure security protocol compliance and alignment to company policies<...