Technical Support Educator

Interview mode : Weekend Walkin drive (Face to Face )

Date : 06-May-26 ( Saturday )

Role : Service Desk Trainer

Experience : 4 to 10 years

Location : Bengaluru

Key words :Computer skills

Customer support

Problem-solving and troubleshooting abilities

Team management, Reporting

Desired Competencies (Technical/Behavioral Competency)

1. Strong analytical, communication, and presentation skills;
   precise written documentation
2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
4. Problem-solving with coaching mindset;
   collaborate with Lead for upskilling and productivity
5. Time management;
   multi-tasking;
   work with minimum supervision an...