Technical Support Engineer I

Professional
New Hartford, NY, US


JOB SUMMARY: The Technical Support Engineer I is responsible for providing leading edge technical support to Indium Corporation’s customers, potential customers, and sales staff

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Provide expert technical assistance and guidance to Indium Corporation’s customers and potential customers to resolve soldering process-related issues

• Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business

• Utilize in-depth knowledge of Indium Corporation’s materials and surface mount technology (SMT) process, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of Indium Corporation’s soldering materials in the customer’s process

• Provide product and process training to customers, wi...