Technical Support Engineer II

Technical Support Engineer II page is loaded## Technical Support Engineer IIlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR-05721**Summary**We are looking for a a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products. You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.Job description**FUNCTIONAL RESPONSIBILITIES AND DUTIES** • Provide technical support to customers, partners and resellers for ESET products. • Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. • Document, process and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests from higher level support and implemented processes. • Qualify and escalate undocumented issues to next level support teams accordi...