Technical Support Engineer

Responsibilities

We are looking for an experienced Technical Support Engineer to provide technical support for enterprise platforms across the Asia-Pacific region. This role involves incident management, troubleshooting, system monitoring, and supporting mission-critical applications in a fast-paced production environment.

• Provide L2/L3 application support and troubleshoot production issues across enterprise systems.
• Investigate, track, and resolve incidents within agreed service levels (SLAs).
• Analyse system logs, database records, and application behaviour to identify root causes and implement fixes.
• Maintain accurate incident documentation, knowledge base articles, and operational reports.
• Support system monitoring, maintenance, and operational improvements to enhance platform performance and reliability.
• Collaborate with development, infrastructure, and support teams on issue resolution and system enhan...