Technical Support Engineer

To provide hands‑on technical support, incident management, and production operations coverage. The role owns first‑line incident response, log analysis, data patching, and code‑level troubleshooting, while also serving as a key backup for current team members during absences to ensure continuity of day‑to‑day operations.

• Incident management: Act as primary responder for production incidents — triage, investigate, contain, resolve, and conduct post‑incident reviews
• Log & code analysis: Monitor and analyse application logs (e.g. via CloudWatch) to identify root causes of bugs or failures and liaise with L3 team
• Data patching & SQL operations: Perform production data patches, write and validate SQL scripts for fixes and data corrections, ensuring accuracy and auditability
• Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate wi...