Technical Support Engineer

Waterloo Southeast, Canada | Posted on 04/03/2026

Job Title:

Code Pilot (Technical Support Engineer)

Team:

Flight Crew

Location:

Hybrid or Remote - Work from Home with Flexibility

About the Mission

At Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew, you’ll be part of a tight-knit squad that keeps our customers’ imaging data flying smoothly and safely every day, everywhere.

Your Role

As a Code Pilot, you’ll be our customers’ first line of technical support and a trusted companion when things get turbulent. You’ll troubleshoot issues, assist with core database administrative tasks, and make sure our clinical partners have what they need to do their life‑saving work without delay.

Working alongside your Wingmates, and Airboss & Aces (your teammates), you’ll build experience that can l...